Office Policies
- Fees are payable when services are rendered. Payment can be made by cash, check Visa, MasterCard or Discover.
- The owner of the animal MUST be present at the initial visit. If the owner is not present, you may be asked to reschedule your appointment.
- If you are more than 15 minutes late for your appointment, and we are seeing the next patient, you may be asked to wait until that patient has been discharged.
- Refills on medications will be authorized only if your pet has been seen at the Animal Skin Clinic within the past 6 months.
- Medications may not be returned for credit. Federal law prohibits the return of medications once they have been dispensed for any purpose other than destruction.
Cancellation/No-Show Policy
We understand that there are times when you much miss an appointment due to emergencies or obligations for work and family. However, when you do not call to cancel an appointment, do not cancel in a timely manner, or miss an appointment with no notification, it causes another patient to lose an opportunity to be seen.
By not showing up or calling, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another client fails to cancel their appointment and we are unable to see your pet due to a seemingly full schedule. Although we have always had a cancellation policy, an increase of these instances has caused us to update this policy.
Effective April 1, 2019, if you miss your appointment and/or you do not call to cancel your appointment at least 24 hours in advance, you will be charged a fifty-dollar ($50) fee. When you schedule your initial appointment, a credit card will be required to hold the first visit. Your card will not be charged until you cancel with less than 24 hours’ notice or you do not show up. In that case, your card will be charged the initial exam fee of $125.00.
Monday appointments need to be canceled by Friday, to allow time to schedule patients waiting to be seen. Thank you for being a valued client. Thank you for your understanding and cooperation as we institute this policy, which will enable us to open otherwise unused appointments to better serve the needs of all out patients.
By not showing up or calling, you may be preventing another patient from getting much needed treatment. Conversely, the situation may arise where another client fails to cancel their appointment and we are unable to see your pet due to a seemingly full schedule. Although we have always had a cancellation policy, an increase of these instances has caused us to update this policy.
Effective April 1, 2019, if you miss your appointment and/or you do not call to cancel your appointment at least 24 hours in advance, you will be charged a fifty-dollar ($50) fee. When you schedule your initial appointment, a credit card will be required to hold the first visit. Your card will not be charged until you cancel with less than 24 hours’ notice or you do not show up. In that case, your card will be charged the initial exam fee of $125.00.
Monday appointments need to be canceled by Friday, to allow time to schedule patients waiting to be seen. Thank you for being a valued client. Thank you for your understanding and cooperation as we institute this policy, which will enable us to open otherwise unused appointments to better serve the needs of all out patients.
