Office Policies

• Fees are payable when services are rendered. Payment can be made by cash, check Visa, MasterCard or Discover. 
• The owner of the animal MUST be present at the initial visit. If the owner is not present, you may be asked to reschedule your appointment. 
• If you cannot keep a scheduled appointment, you must call to reschedule or cancel at least 24 hours prior to the appointment. 
• If you are more than 15 minutes late for your appointment, and we are seeing the next patient, you may be asked to wait until that patient has been discharged. 
• Refills on medications will be authorized only if your pet has been seen at the Animal Skin Clinic within the past 6 months. 
• Medications may not be returned for credit. Federal law prohibits the return of medications once they have been dispensed for any purpose other than destruction.